Payment in advance: We ask that
the initial setup fee and payment for the term of service be made in advance
of the creation of the account. Setup fees are non-refundable.
Monthly processing schedule: Our billing
cycle date is on the 5th day of each month! This was decided as
a result to better serve our Senior Citizens who are on a fixed social
security retirement income. We discovered a number of people who have
automatic deposits which are not often deposited into their bank accounts
until the 3rd of each month are effected by the 1st of the month billing
system.
It does no one any good to have bad check
fees as a result of debit card automatic deduction. If you were to add
up the fees from the bank and the merchant, they would exceed the value
of our monthly service. The only way to resolve this problem is to perform
our billing on the 5th of each month which also gives those that do have
automatic deposits, a chance to physically make their deposit.
Statement Delivery Method: All subscriber
invoices are sent via E-mail to your account login user name @config.com
by default. If you wish to have your invoice sent to another email address
outside of our network, please update
your account records or phone customer service @ 330.297.9595 to indicate
such. Faxed or Postal invoices are also available with an additional $1.00
delivery charge per invoice.
Customers are responsible for monthly remittance
of Config.Com service fees regardless of errors in transport of a standard
post office or e-mailed delivered invoice. We expect all subscribers to
be aware of their term of service and to pay when due, even in the event
of lost e-mail or postal service.
Forms of Payment: Payment for services
can be made with an American Express, Discover, Master Card, or Visa credit
card. We also accept PayPal, Money Orders, Q-Chex and business or personal
checks sent directly to our corporate office. PayPal payments sent to
billing@config.com are also accepted.
Cash is accepted via personal delivery only.
All payments should be posted in United
States Dollars (USD).
Due date: The statements each month
are due upon receipt. We offer a grace period of 21 days before automatic
suspension! Any pro-rated fee (if service started mid billing cycle),
past due amount, the current month, and any late fees of the billing cycle
are due no later than by the 14th of each month!
Late Fee Policy: A $3.00 late fee
will be applied to account payments received after the 15th of each month!
Suspended Account Policy: If the full
amount due is not received by the 21st of the month, service will be suspended.
Reinstatement Fee: A $5.00 re-instatement
fee must be paid before service will be restored from suspended status!
Closed Account Policy: If the full
amount due is not received in 30 days within a billing cycle, service
will be terminated and closed within the system.
Re-activation Fee: A $15.00 re-activation
fee must be paid before service will be restored from a closed status!
Your Last Invoice Policy: ALL closed
accounts will receive their last invoice via the U.S. Postal service,
in the event of any balance due. Any prorated, mid-term, past due, or
delinquent balances are due upon receipt.
Bad Check Fee Policy: These days the
banks charge a fee to the merchants submitting payment by checks that
are returned for non sufficient funds (NSF). Config.Com, Inc. charges
a fee of $10.00 to cover our bank fees for NSF checks.
Billing discrepancies Policy: Any
discrepancies with the billing, must be presented in writing, or email
to billing@config.com within 30
days. Such notification shall NOT relieve the obligation to make all payments
including the amounts disputed by the due date. We keep very accurate
records, but admit we've made mistakes. If a mistake is determined, we'll
make it right.
Account Accuracy Policy: Each subscriber
is expected to maintain accurate records with our service. We utilize
an Internet service industry standard billing and user management system
which also allows each subscriber to UPDATE
YOUR ACCOUNT using our secure server.
Cancellation Policy: Although we would
like you to remain a config.com subscriber forever, we realize there are
situations which you may want to cancel your config.com Internet service.
All cancellation requests must be submitted ON-LINE at URL: https://secure.config.com/cancellation/
or you may submit your request in writing via Fax: 330.296.4005. Cancellation
requests MUST be received prior to the beginning of the next billing cycle
in order to avoid additional charges to your account.
NON-USAGE OF AN ACCOUNT IS NOT PROOF OF CANCELLATION
OF SERVICE! Subscribers are responsible for full payment on all accounts
whether or not the account is ever utilized until such time as the account
is cancelled by appropriate notice.
Refund Policy: We do indeed offer
conditional refunds for customers that cannot, access our internet connection,
period! If after the customer gains access to our internet connection,
No refunds for any reason whatsoever will apply. We do offer discounted
access rates for pre-pay subscribers, after they have tried our internet
access services for a month or so. We will NOT offer any refunds on prepays
and leaves before the contracted discount term. NO refund is ever given
for set-up fees.
Termination Policy: We reserve the
right to terminate accounts for not using an account in accordance with
our terms
and conditions, billing policies, or our Acceptable
Use Policy.
Accounts that are discovered who blatantly
abuse our acceptable use policy regarding SPAM/UCE will be charged a $100
hourly network administrative fee and terminated immediately.
Any terminated account must be paid in full
before reactivation. Setup fees will also apply to accounts that expect
to be recreated.
